Models

class helpme.models.Category(id, category, localization, global_category)[source]

exception DoesNotExist

exception MultipleObjectsReturned

category: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

category_excluded_sites

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

category_sites

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

global_category: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

id: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

localization: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

objects = <django.db.models.manager.Manager object>

questions

Accessor to the related objects manager on the reverse side of a many-to-one relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Parent.children is a ReverseManyToOneDescriptor instance.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

class helpme.models.Comment(id, created, updated, uuid, user, content, ticket, visibility, comment_type)[source]

exception DoesNotExist

exception MultipleObjectsReturned

comment_type: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

content: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

get_comment_type_display(*, field=<django.db.models.fields.IntegerField: comment_type>)

get_next_by_created(*, field=<django.db.models.fields.DateTimeField: created>, is_next=True, **kwargs)

get_next_by_updated(*, field=<django.db.models.fields.DateTimeField: updated>, is_next=True, **kwargs)

get_previous_by_created(*, field=<django.db.models.fields.DateTimeField: created>, is_next=False, **kwargs)

get_previous_by_updated(*, field=<django.db.models.fields.DateTimeField: updated>, is_next=False, **kwargs)

get_visibility_display(*, field=<django.db.models.fields.IntegerField: visibility>)

id: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

objects = <django.db.models.manager.Manager object>

ticket

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

ticket_id

user

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

user_id

uuid: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

visibility: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

class helpme.models.CommentTypeChoices(value)[source]

An enumeration.

EVENT = 1

MESSAGE = 0

class helpme.models.CreateUpdateModelBase(*args, **kwargs)[source]

class Meta[source]

abstract = False

been_updated()[source]

created: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

get_next_by_created(*, field=<django.db.models.fields.DateTimeField: created>, is_next=True, **kwargs)

get_next_by_updated(*, field=<django.db.models.fields.DateTimeField: updated>, is_next=True, **kwargs)

get_previous_by_created(*, field=<django.db.models.fields.DateTimeField: created>, is_next=False, **kwargs)

get_previous_by_updated(*, field=<django.db.models.fields.DateTimeField: updated>, is_next=False, **kwargs)

updated: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

class helpme.models.PriorityChoices(value)[source]

An enumeration.

HIGH = 4

LOW = 2

MEDIUM = 3

SUGGESTION = 1

URGENT = 5

class helpme.models.Question(id, question, answer, category, localization, global_question)[source]

exception DoesNotExist

exception MultipleObjectsReturned

answer: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

category

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

category_id

excluded_sites

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

global_question: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

id: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

localization: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

objects = <django.db.models.manager.Manager object>

question: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

sites

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

ticket_set

Accessor to the related objects manager on the reverse side of a many-to-one relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Parent.children is a ReverseManyToOneDescriptor instance.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

class helpme.models.StatusChoices(value)[source]

An enumeration.

ACTIVE = 10

CANCELED = 40

CLOSED = 30

HOLD = 20

OPEN = 1

class helpme.models.Team(id, uuid, name, global_team, categories)[source]

exception DoesNotExist

exception MultipleObjectsReturned

categories: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

get_categories_display()

get_categories_list()

global_team: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

id: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

members

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

name: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

objects = <django.db.models.manager.Manager object>

sites

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

support_tickets

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

uuid: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

class helpme.models.Ticket(id, created, updated, uuid, status, priority, user, user_meta, category, subject, description, assigned_to, dev_ticket, site, question)[source]

exception DoesNotExist

exception MultipleObjectsReturned

assigned_to

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

assigned_to_id

category: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

comments

Accessor to the related objects manager on the reverse side of a many-to-one relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Parent.children is a ReverseManyToOneDescriptor instance.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

description: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

dev_ticket: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

get_category_display(*, field=<django.db.models.fields.IntegerField: category>)

get_next_by_created(*, field=<django.db.models.fields.DateTimeField: created>, is_next=True, **kwargs)

get_next_by_updated(*, field=<django.db.models.fields.DateTimeField: updated>, is_next=True, **kwargs)

get_previous_by_created(*, field=<django.db.models.fields.DateTimeField: created>, is_next=False, **kwargs)

get_previous_by_updated(*, field=<django.db.models.fields.DateTimeField: updated>, is_next=False, **kwargs)

get_priority_display(*, field=<django.db.models.fields.IntegerField: priority>)

get_status_display(*, field=<django.db.models.fields.IntegerField: status>)

id: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

log_history_event(action, user=None, notes=None, isotime=None)[source]

“history”: [

{: “time”: “2020-04-08T23:45:02.225609+00:00”, “action”: “created”

}

],

objects = <django.db.models.manager.Manager object>

on_site = <django.contrib.sites.managers.CurrentSiteManager object>

priority: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

question

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

question_id

related_to

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

site

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

site_id

status: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

subject: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

teams

Accessor to the related objects manager on the forward and reverse sides of a many-to-many relation.

In the example:

class Pizza(Model):
    toppings = ManyToManyField(Topping, related_name='pizzas')

Pizza.toppings and Topping.pizzas are ManyToManyDescriptor instances.

Most of the implementation is delegated to a dynamically defined manager class built by create_forward_many_to_many_manager() defined below.

user

Accessor to the related object on the forward side of a many-to-one or one-to-one (via ForwardOneToOneDescriptor subclass) relation.

In the example:

class Child(Model):
    parent = ForeignKey(Parent, related_name='children')

Child.parent is a ForwardManyToOneDescriptor instance.

user_id

user_meta: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

uuid: A wrapper for a deferred-loading field. When the value is read from this object the first time, the query is executed.

class helpme.models.VisibilityChoices(value)[source]

An enumeration.

DEVELOPERS = 15

REPORTERS = 1

SUPERVISORS = 20

SUPPORT = 10